All about team building—and more…
LISTEN—fully and with intent to understand. This is one of the hardest parts of communicating. Normally we listen only partially, because we are thinking about so many other things. Or—we listen with intent to respond. This also takes away from our ability to fully understand, because we are listening with a “filter”—formulating what you will say next—not concentrating on what is being said. Active listening seeks to comprehend and empathize with the speaker. This means trying to put yourself in the other person’s shoes and allow their point of view to be validated—no matter what your own personal feelings on the issue. It does not mean we will agree in the end, but hopefully that both sides will have an opportunity to share –without emotion—very different perspectives. In doing so, you may surprisingly find some commonalities.
This is not easy to do if the person you are listening to is combative and passionate. But allow them to speak without interruption and usually, the rhetoric and tone will eventually start to be less argumentative. After all, an argument takes two people. If you are listening without responding, there can be no argument. Here are some tools that can help:
- Think of the other person as your “friend” who is willing to share their ideas with you. You may not feel like it, but put on a pleasant face and smile. A wise person said that “Peace is not the absence of conflict; it is the absence of physical (or emotional) aggression.” Conflict is actually something that can move us forward.
- Intermittently use understanding words. This will encourage the person to keep conversing. These are words like “ok” or “sure” or “I see.” Again—not combative, but demonstrating an effort to understand and empathize.
- If the other person does not ask for your point of view, don’t launch into a counterpoint speech. Instead, ask if you can share your view also. You might hear “There is really no point. We can’t change each other’s minds.” Then say, “But it would be good to talk and have the conversation. Non-communication is what gets us (and indeed the world) into trouble, because then we are just guessing and making up what someone else thinks.”
Watch for “Talk like Spock” in our next post.