Has Business Etiquette Been Left in the Dust?

Technology has certainly changed the speed and the way we do business. We no longer have to wait for the mail to arrive –or even to receive a fax. Proposals and contracts are sent and signed electronically at dizzying speed. However, with all this time efficiency, common courtesy has suffered, because we don’t have to meet face to face. Anonymity and speed have undermined the need to build relationships. Whatever happened to just being courteous and “nice?”  

There are many examples of a plain lack of common courtesy, but the number one irritation that nearly everyone has experienced at some point: you receive a phone call for information – this could be from a potential customer or a co-worker. They want it immediately. You rearrange your schedule so that you can get it done in the time requested. You follow-up to make sure the information was received. Then—you never hear from them again—even after several emails and phone calls. Nothing. It would be “nice” just to have them acknowledge or say “thanks, but no thanks.” There really isn’t an excuse. It takes seconds to email a short but “nice” reply.

Some think that in business you don’t have to be nice. But consider that all businesses are owned and operated by people, and we are all human. We all have feelings. If you treat someone poorly, what will happen the next time you need their help? Why gamble with thinking you will never see or need them again. It’s a small world. It does not take much to be courteous. If you’re a manager or team leader, set a good example for those who follow you: Do the right thing and be courteous in business as well as your personal life. You’ll never regret it.

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